Update: I received the sweetest note and a new fleece in the correct size from Lands End yesterday. I really appreciate that they took the time to make it right. It just goes to show that if you aren't happy with your retail experience say something about it!
So I purchased a fleece and a jacket from Land's End who are renowned for their customer service and durability guarantee. When the items arrived they were WAY too big, like NotBlondeHusband could wear them, too big. It was advised in the item notes to "size-up" which I did and ended up with the wrong size.
I phoned up today as I wanted to exchange them for the correct sizes, however I was told that because the items were a sale price and are now a higher price I could not. They'd be happy to issue a refund, but no exchange. Ummm, what?
The exact same items, exact same colours are available in the correct sizes, but because they are now listed at a higher price than what I paid (even though they are the same item number) and therefore I can not exchange them.
You'd think a company known for it's customer service wouldn't have such cracked out policies. Any store I've ever been to has also been happy to exchange like for like regardless of past/present price. In fact anywhere I've worked has always encouraged exchanges over refunds. Is it just me or does this make no sense what so ever?